AS 9120:2016 Requirements Quiz

Question 1 of 50

2 point(s)

What is the primary focus of quality management according to this International Standard?

a. Leadership

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b. Customer Focus

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c. Engagement of People

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d. Process Approach

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Question 2 of 50

2 point(s)

What does the term “shall” indicate according to this International Standard?

a. A possibility

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b. A recommendation

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c. A permission

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d. A requirement

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Question 3 of 50

2 point(s)

What is the role of “NOTE” according to this International Standard?

a. Indicating a requirement

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b. Permission

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c. For guidance in understanding or clarifying a requirement

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d. Recommendation

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Question 4 of 50

2 point(s)

4) What term is used to refer to products and services that do not conform to their requirements?

a. Approved

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b. Nonconforming

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c. Certified

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d. Compliant

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Question 5 of 50

2 point(s)

5) What term is used to describe the process of taking action to control and correct a nonconformity when it occurs?

a. Corrective action

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b. Preventive action

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c. Reactionary action

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d. Proactive action

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Question 6 of 50

2 point(s)

6) What is competence in the context of this International Standard?

a. The ability to meet customer expectations

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b. The degree to which an organization achieves its objectives

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c. The ability to apply knowledge and skills effectively

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d. The effectiveness of a management system

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Question 7 of 50

2 point(s)

7) What is a complaint in the context of this International Standard?

a. Expression of satisfaction with a product or service

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b. Expression of interest in a product

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c. Expression of dissatisfaction with a product or service

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d. Expression of appreciation for customer service

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Question 8 of 50

2 point(s)

8) What does conformity refer to?

a. Non-fulfillment of a requirement

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b. Fulfillment with specified requirements

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c. Customer satisfaction

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d. Effectiveness of processes

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Question 9 of 50

2 point(s)

9) What is meant by the “context of the organization” ? according to this International Standard?

a. Internal and external factors affecting organizational objectives

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b. Organizational structure

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c. Organizational goals and objectives

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d. Customer requirements

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Question 10 of 50

2 point(s)

10) What is continual improvement?

a. One-time effort to enhance performance

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b. Recurring activity to enhance performance

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c. Maintenance of existing processes

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d. Compliance with regulations

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Question 11 of 50

2 point(s)

11) What is a contract?

a. Formal agreement between organizations

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b. Informal agreement between employees

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c. Statement of company policy

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d. Commitment to quality

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Question 12 of 50

2 point(s)

12) What is corrective action aimed at?

a. Preventing recurrence of non-conformities

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b. Improving customer satisfaction

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c. Enhancing product safety

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d. Fulfilling regulatory requirements

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Question 13 of 50

2 point(s)

13) What is efficiency?

a. Relationship between results achieved and resources used

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b. Compliance with regulatory requirements

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c. Ability to meet customer expectations

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d. Customer satisfaction

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Question 14 of 50

2 point(s)

14) What is the work environment?

a. The physical location of an organization

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b. The conditions under which work is performed

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c. The number of employees in an organization

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d. The type of products produced by an organization

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Question 15 of 50

2 point(s)

15) What is Effectiveness?

a. Compliance with regulatory requirements

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b. Ability to meet customer expectations

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c. Customer satisfaction

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d. Extent to which planned activities are realized and planned results are achieved.

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Question 16 of 50

2 point(s)

16) What is the definition of a nonconformity?

a. Fulfillment of a requirement

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b. A complaint from a customer

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c. Conformance to regulatory requirements

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d. Non-fulfillment of a requirement

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Question 17 of 50

2 point(s)

17) To determine the scope of the quality management system, what should the organization consider?

a. Requirements of interested parties

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b. Economic environments

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c. Cultural factors

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d. All of the above

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Question 18 of 50

2 point(s)

18) What must the organization do if it determines that some requirements of this International Standard are not applicable to its quality management system?

a. Ignore those requirements

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b. Document the non-applicability

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c. Modify the requirements

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d. Seek an exemption

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Question 19 of 50

2 point(s)

19) What should top management ensure regarding resources for the quality management system?

a. That they are allocated for unrelated purposes

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b. That they are kept secret from the organization

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c. That they are available

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d. That they are outsourced

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Question 20 of 50

2 point(s)

20) What is the term used to describe the approach that top management should promote according to this International Standard?

a. Procedural thinking

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b. Process avoidance

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c. Risk-based thinking

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d. Compliance-focused thinking

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Question 21 of 50

2 point(s)

21) According to this International Standard, how should the quality policy be communicated within the organization?

a. Through encrypted emails

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b. On the company's public website

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c. Through regular staff meetings and training

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d. To top management only

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Question 22 of 50

2 point(s)

22) What is one of the objectives of addressing risks and opportunities in the quality management system?

a. To maximize profits

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b. To minimize quality policy changes

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c. To prevent any risks from occurring

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d. To achieve improvement

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Question 23 of 50

2 point(s)

23) What does “infrastructure” refer to in the context of the quality management system?

a. The organization's leadership team

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b. The physical layout of the workplace

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c. Buildings, equipment, transportation, and information technology

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d. Customer preferences

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Question 24 of 50

2 point(s)

24) What is organizational knowledge according to this International Standard?

a. Knowledge that is universally recognized

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b. Knowledge gained from external sources only

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c. Knowledge specific to the organization and gained by experience

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d. Knowledge that is confidential

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Question 25 of 50

2 point(s)

25) How should the organization ensure the competence of its personnel?

a. By providing education only

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b. By relying on employee experience solely

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c. By considering appropriate education, training, or experience

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d. By disregarding competence evaluation

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Question 26 of 50

2 point(s)

26) What is one aspect that should be considered when determining the control of documented information according to this International Standard?

a. Whether to hide documented information

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b. How to prevent access to documented information

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c. Where and when it is needed

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d. Only the distribution of documented information

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Question 27 of 50

2 point(s)

27) According to this International Standard, what does the quality management system’s documented information include?

a. Only information on the quality policy

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b. Only information required by this International Standard

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c. Both documented information required by this International Standard and determined by the organization as necessary for effectiveness

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d. All internal communications

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Question 28 of 50

2 point(s)

28) What does operational planning and control involve?

a. Designing products and services

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b. Determining the requirements for products and services

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c. Marketing products and services

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d. None of the above

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Question 29 of 50

2 point(s)

29) When reviewing the consequences of unintended changes, what action should the organization take?

a. Ignore them if they are minor

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b. Take action to mitigate any adverse effects

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c. Wait for customer feedback

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d. Notify external providers

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Question 30 of 50

2 point(s)

30) What is one of the key aspects of preventing counterfeit parts?

a. Conducting regular employee training

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b. Monitoring counterfeit currency

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c. Obsolescence monitoring program

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d. Increasing product prices

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Question 31 of 50

2 point(s)

31) What does the organization need to consider when determining the requirements for products and services?

a. Only statutory and regulatory requirements

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b. Only internal requirements

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c. Statutory and regulatory requirements, plus any considered necessary by the organization

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d. None of the above

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Question 32 of 50

2 point(s)

32) What should the organization do when the requirements for products and services change?

a. Ignore the changes

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b. Update relevant documentation and notify relevant personnel

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c. Notify customers after implementation

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d. Change the organization's name

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Question 33 of 50

2 point(s)

33) What should the organization consider when planning design and development?

a. Nature, duration, and complexity of activities

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b. Current market trends

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c. Number of employees

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d. Competition in the industry

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Question 34 of 50

2 point(s)

34) According to this standard, when is it necessary to ensure that customer-designated or approved external providers are used?

a. Always

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b. Only when required by the customer

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c. Only for special processes

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d. Never

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Question 35 of 50

2 point(s)

35) When is it necessary to ensure the conformity of products and services?

a. Always

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b. Never

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c. In specific situations

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d. Only when convenient

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Question 36 of 50

2 point(s)

36) Which of the following is considered part of a customer’s or external provider’s property?

a. Marketing materials

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b. Intellectual property

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c. Employee records

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d. Office furniture

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Question 37 of 50

2 point(s)

37) According to this International Standard, what should be considered when determining the requirements for products and services?

a. Employee satisfaction

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b. Personal and product safety

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c. Marketing strategies

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d. Profit margins

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Question 38 of 50

2 point(s)

38) How is risk generally expressed in the aviation, space, and defense industry?

a. In terms of customer satisfaction

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b. In terms of financial risks

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c. In terms of the likelihood of occurrence and the severity of the consequences

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d. In terms of employee productivity

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Question 39 of 50

2 point(s)

39) If the organization determines that some customer requirements cannot be met, what should be done?

a. The organization should unilaterally change the requirements

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b. The organization should negotiate a mutually acceptable requirement with the customer

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c. The organization should ignore the issue

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d. The organization should notify the authorities

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Question 40 of 50

2 point(s)

40) What is the primary purpose of establishing a design and development process in an
organization?

a. To increase operational efficiency

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b. To ensure product and service quality

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c. To reduce production costs

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d. To improve marketing strategies

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Question 41 of 50

2 point(s)

41) What should the organization do when it detects problems with products or services after delivery?

a. Ignore the problems as they are no longer the organization's responsibility

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b. Investigate and report the problems

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c. Blame the customer for the problems

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d. Replace the products or services at no cost

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Question 42 of 50

2 point(s)

42) What should be done with nonconforming products that are dispositioned for scrap?

a. With a stamp indicating approval

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b. With a temporary marker

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c. Conspicuously and permanently marked or positively controlled until physically rendered unusable

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d. By painting them a different color

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Question 43 of 50

2 point(s)

43) What documented information should the organization retain regarding nonconforming outputs?

a. Descriptions of the employees responsible for the nonconformity

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b. Descriptions of the nonconformity, actions taken, concessions obtained, and authority deciding the action

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c. Descriptions of the organization's favorite nonconforming products

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d. Descriptions of nonconformities that were ignored

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Question 44 of 50

2 point(s)

44) What does the organization need to do if the property of a customer or external provider is lost, damaged, or unsuitable for use?

a. Blame the customer or external provider

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b. Report it and retain documented information on what has occurred

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c. Hide the information from everyone

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d. Ignore it and hope it doesn't cause any problems

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Question 45 of 50

2 point(s)

45) What methods can be used to monitor customer perceptions?

a. Product and service conformity

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b. On-time delivery performance

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c. Customer surveys

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d. All of the above

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Question 46 of 50

2 point(s)

46) What type of data should be analyzed according to the standard?

a. Data on product and service conformity

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b. Data on customer complaints

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c. Data on external sources' product and service problems

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d. All of the above

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Question 47 of 50

2 point(s)

47) When conducting internal audits, what should be considered regarding the audit program?

a. Importance of the processes concerned

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b. Changes affecting the organization

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c. Results of previous audits

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d. All of the above

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Question 48 of 50

2 point(s)

48) What should the organization do with the results of internal audits?

a. Keep them for documentation purposes

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b. Share them with external providers

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c. Report them to relevant management

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d. Delete them after a certain period

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Question 49 of 50

2 point(s)

49) According to this International Standard when should top management review the organization’s quality management system?

a. Annually

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b. Quarterly

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c. At planned intervals

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d. Only when major issues arise

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Question 50 of 50

2 point(s)

50) Which of the following is NOT one of the types of actions recommended for addressing nonconformities in this international standard?

a. Reviewing and analyzing the nonconformity

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b. Determining causes related to human factors

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c. Assigning blame to individuals

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d. Identifying potential similar nonconformities

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